Marketing (view pdf) / view demo)
Manage and track every element of your campaigns with SageCRM. This user-friendly CRM solution provides you an in-depth view of your campaigns and enables you to eliminate the guesswork and put your companys marketing resources to their best use. Within each campaign, you can:
- Drill down to specific activities
- View Objectives
- Review leads generated and lead follow-up
Customer Care (view pdf) / view demo)
Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received. Youll improve the customer experience with:
- Call center support
- Full customer history data
- A central Knowledge Base of support incidents and solutions
- Service agreement management
- Point and click reporting
Mobile Solutions (view pdf)
The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.
Application Integration
Integration between SageCRM and back-office accounting and financial applications provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that is essential for making more insightful business decisions.
Productivity Tools
To optimize the rich sales automation functionality and marketing and service features, SageCRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and more.
Outlook Integration (view pdf)
Microsoft Outlook runs within the framework of your SageCRM solution and has complete, two-way synchronization with Outlook contacts, calendar (appointments), and tasks, in addition to full-featured e-mail integration.
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